Back Office Supply Chain

Location: Breda, North Brabant Salary: Negotiable
Sector: Pharma & Biotech Type: Temporary

Currently I am looking for a Back Office Supply Chain for a pharmaceutical company in Breda.

* Contributes to the completion of milestones associated with
commercial order management and specific projects or activities
within the team or department related to commercial supply chain
* Appropriately solves administrative issues.
* Ensures optimal internal and external customer satisfaction in line
with Amgen's policies and procedures
* Ensures compliance with SOX & GMP regulations

Order management
* Works with other CS sub teams to ensure set up of pre-order entry
tasks is done.
* Screens and acts on incoming orders by determining the correct order
process, i.e.: standard, specialized, sample, make to order, imlygic
* Provides services, monitoring shipments and pro-actively handles
billing and shipping blocks issues.
* Prepares export documentation
* Arranges transport if necessary outside default set up
* Sets up special shipping, packaging and/or invoice instructions.
* Process STO orders where applicable

Distribution management
* Timely resolution of drug product issues or transport issues affecting
timely and in full shipping to customers
* Takes a proactive approach to identifying breakdowns in service or
systems, information flows and processes.
* Correct shipping documentation and timely handover to relevant
departments and/or suppliers.

* Ensures knowledge of GMP/GDP and job related training is up to
date, including various applicable controlled documents
* Provides departmental support upon request
* Identifies & initiates process improvements

* Works under general direction, seeks assistance as needed
* Finds applicable alternatives in line with regulations and processes
* Relates day-to-day work to business priorities
* Applies broad-based research, information and analytical skills to factual info
* Recommends administrative/technical changes to satisfy customer needs

* Timely processing of commercial orders according to customer instructions and
business requirements on a daily basis.
* Timely resolution of issues affecting on time, in full delivery to customers.
* Correct shipping documentation.
* Identify & initiate process improvements

The knowledge and skills necessary to perform the duties of this position are
typically acquired through the following combination of education, experience
and knowledge, or the equivalent.

Minimum Requirements
* MBO 3 or higher
* Established knowledge and experience of a range of administrative tasks
* Familiarity with terminology of area supported
* Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people
* Experience in working with automated systems (computer based business systems)
like MS-Office tools
* Basic communication skills
* Customer oriented
* Task focused, strong attention to detail
* Fluency in English, both in oral and written communication
* High quality standards with regards to work

Preferred Requirements
* Experience in similar of related disciplinary and/or international environment
* Computer skills and ERP experience
* Experience with order related issue handling in a Supply Chain environment
* Problem solving skills
* Some experience following standard processes and procedures
* Ability to set priorities and timely escalation

* Must demonstrate the ability to prioritize within general
guidelines and meet deadlines, stress resistant
* Task focused, strong attention to detail
* Customer oriented
* Understand and follow instructions and procedures
* Ability to operate in an international team
* Ensures accountability
* Collaborates
* Plans and aligns
* Being resilient
* Drives results
* Instills trust
* Optimizes work processes

Are you the new Back Office Supply Chain Specialist? Apply online or to speak to a consultant about this project, contact Niek van Alfen via +31 (0)20 522 1588 or n.vanalfen[at]